Contact Us : Help : Site Map : Home PNX Manager : Tools and Reports that Maximize Profit PNX : Engineering : WavPort® : Tech Notes PNX Manager: PNX Director : Capabilities : Specifications : System Diagram Rate Table Management - Call charges can be constructed around as simple or as complex a model as required: Country Code - the first N dialed digits, such as 011-52 or 1-212 Day, evening, night and weekend rate for each Country Code Surcharge fee, if any, associated with each Country Code Rate time - the time value indicating the portion of the call to which a specified rate and surcharge applies; for example, use of one rate/surcharge for the first five minutes and a different rate and/or surcharge thereafter; no limit exists for the number of intervals that can be assigned Fees and Rebates - Multiple periodic or one-time fees/rebates can be established for each product, with a range of parameters: Description of the fee/rebate Fee/rebate type by code name Frequency of the fee/rebate - once, daily, weekly, monthly annually, per use or per minute Amount of percentage of the fee/rebate Start time or date for the fee/rebate End time or date for the fee/rebate Operational features - the manner in which a fee/rebate is applied, for example, by fixed amounts or percentages Classes-of-Service (COS) - Class-of-Service can be referenced by one or more products, providing a range of features: COS names and descriptions Rate table associated with this COS Beginning balance flag - balance announcement to customer when accessing the system Time left flag - announcement of time available for the requested call Recharge value Minimum call duration - the minimum amount of time for which a call will be billed Maximum call - the maximum amount of time allowed for a call Billing increment - the amount of time in a billing increment Payphone surcharge - sets a special charge for calls from a payphone Payphone precharge flag - apply the payphone surcharge even if the call does not terminate Flat rate - a flat price for all calls that overrides rate table(s) Initial tax - percentage deleted from the account value after the first call Maximum calls per day/maximum minutes allowed per day Maximum minutes per day/maximum number of calls allowed per day Maximum number of calls allowed per month Max minutes allowed per month Minute fraction - number of sub-divisions to a minute Maximum messages - maximum number of voice mail messages allowed PIN management reports provides a mechanism for maximizing return on current customer relationship and helps identify ways of extending, expanding or strengthening relationships: First use report Breakage - product used versus product enabled Fraud - detect abnormal usage of card Call completion - analysis of product CDR terminated and failed calls CDR per PIN - a detailed report of all CDR fields for a given CDR PIN DNIS Call duration Termination number Product Time stamp Charge Service type ANI category CDR per product - a statistical summation data for call activity per product Customer service - PNX Manager provides CSRs with access to key subscriber data: Search for subscriber by PIN, serial number, product, etc. View subscriber account info Change subscriber account status View subscriber fees View subscriber call detail records View subscriber account transactions Product planning reports Cost analysis - retail use versus card set statistics Credit card transaction reporting, including amount, PIN time stamp, CSR associated with transaction CSR activity

©2004 Pulsar Communications. All rights reserved.